Showing posts with label TGN. Show all posts
Showing posts with label TGN. Show all posts

Wednesday, May 06, 2009

Ancestry.com / TGN Town Hall Meeting Webinar - Archived & Available to View

The Ancestry.com / TGN Town Hall meeting webinar of 4 May, 2009 is now archived and available for viewing.

Go to this link and click 'launch presentation'. It's about 90 minutes long.

Ancestry.com (TGN) Town Hall Webinar - Other Viewpoints - May 2009

Other genea-bloggers have commented now on the Ancestry.com Town Hall meeting, 4 May 2009. Ancestry.com is part of The Generations Network, TGN.

Ann Rabinowitz at Jewish Gen was happy to hear that a contract between Ancestry.com/TGN and New York State, USA has very recently been authorized after a year of negotiation - New York State censuses will be coming to Ancestry.

For more about this and what's available already for New York State censuses, be sure to read her post. (I'll be interested to compare how New York State discloses information about this agreement with the procedures for similar agreements in Canada.)

Ancestry Insider has preview pictures and more information for some of Ancestry.com's soon to be released new or revised features.

- The 'record viewer' page which will let us view the record image, the transcription (and/or index?) and allow us to submit corrections for the transcription all on the same page.

- The revised 'person page' and 'person card'. These are on the screen as you work with an individual's information in an Ancestry.com member tree.

- The new page navigation header and its drop down menus - information about this is already on Ancestry. See the Ancestry Insider post for a link. Ancestry's promise here is: "Better organization. Fewer clicks." Sounds good!

Ancestry Insider says "stay tuned for more coverage of the Town Hall meeting" so check back there soon. (Could AI be one of those 'official critics'?)

And, reading that post reminded me of another recent Ancestry Insider post about Ancestry's closure of its U.S. Public Records Index. If you used to use this index, I think you need to read this post. (And you'll see Ancestry Insider doesn't hesitate to say it as he sees it. )

Over at Genea-Musings, Randy Seaver has just posted a summary of his latest Saturday Night Fun topic or 'game' - "What are your Top Ten Genealogy Websites?"

Perhaps not surprisingly, 15 out of the 18 people who responded put Ancestry.com at the top of their Top Ten list. Nice to see there were three of the Norwegian bloggers playing Randy's Saturday game and one Canadian - see below for her response.

I wasn't able to participate last Saturday, but a year ago now, I published MY TOP 15 – WELL, REALLY NOW IT'S 17 – CANADIAN GENEALOGY WEBSITES, FEBRUARY 2008 (Wonder why I didn't really number those links? Oh, well...)

About time for an update there, but I'm thinking Ancestry.com will still come in at #4 or #5 for me for Canadian research, although Ancestry is usually my first stop now for passenger record indexes. Canadian blogger Earline Hines Bradt at Ancestral Notes did enter her Top Ten into Randy's game - Ancestry.com was her #1.

Updating my top Canadian websites could be a fun project for me as GRL.Com, a long time favourite on my Canadian list, has recently relaunched itself adding many more international resources. I'd like to take the time to have a better look there. Watch for a post about this soon.

Tuesday, May 05, 2009

Ancestry.com (TGN) Town Hall Webinar - From My Viewpoint - May 2009

Last night, I listened to Ancestry.com's first Town Hall webinar live. Apparently only World Deluxe Ancestry subscribers were invited to attend and we were promised "unprecedented access to senior management at Ancestry.com. We will share important news about your membership and outline the direction for the remainder of 2009, including key web site and and collections projects. We will also take time to address questions from you, our loyal members..." Quote link

Now I'm not that familar with the idea of 'town hall meetings' but my understanding is that usually at a 'town hall' most anyone can attend, ask questions, voice opinions, and engage officials and politicians in discussion and debate. This was not that kind of meeting - each Ancestry.com participant gave us a presentation about their area, but as mentioned above there was an opportunity to send questions in. A few of these were answered in a question and answer period towards the end of the webinar. We heard that about 1,000 people attended this session and that 500 questions were sent.

I did take notes, and hope I am presenting the information given faithfully. This post, however, may very well be my own idiosyncratic take on things. We were told this Town Hall webinar will be available on-line for viewing in a few days. I'll post that URL/web address here when I know it.

Oddly, I never received an invitation, although I've been a World Deluxe subscriber forever, I think. That didn't put me off - I found the registration URL and was able to register. I had also sent a note to Ancestry and was e-mailed the same registration information the day of the webinar. No explanation as to why I wasn't on the list though.

The invitation I saw on-line posted by DearMRYTLE said: This is an exclusive opportunity to shape the direction of Ancestry.com and be heard. Strong stuff!

Participants in the webinar were:

Timothy P. Sullivan, Chief Executive Officer, The Generations Network (TGN, aka Ancestry.com)

Andrew Wait, TGN Senior Vice President, General Manager of Family History

Gary Gibb, TGN Vice President, U.S. Content

Eric Shoup, TGN Vice President, Product

and as DearMYRTLE notes, these were the same Ancestry.com executives that met with the group of genealogy bloggers invited to a 'secret' Ancestry session early in January of this year. Here is a link to a list of posts describing and discussing that visit.

A few things struck me during and after the presentations.

I don't really remember anything specific about memberships or exclusive opportunities to shape Ancestry? Perhaps I missed something there.

I did notice that some recent complaints about Ancestry's customer service hours were mentioned and - really - dismissed. Some Ancestry searches didn't work correctly at all last month on a weekend and subscribers asked on the Ancestry message boards why there was no weekend or 24 hour/7 day a week service. The answer given during the webinar was that Ancestry's customer service staff are all very experienced people who "need normal lives" and it's just not possible to hire people from Mumbai in India to do this job. Not sure I want to comment in print on this except to say that most days I think of myself as a normal, experienced genealogist and during my various careers, I've worked lots of weekends and many nights!

Gary Gibb did mention new Canadian material is coming but said he was under a "gag order" about that. A schedule for Library and Archives Canada (LAC) and Ancestry/TGN census projects is up on-line and gives the dates when various years of page images and indexes will be available free on-line at LAC. I was very disappointed not to hear yesterday when the 1861/1871 census images and indexes will be available at Ancestry. And, of course, LAC and other Canadian archives and libraries have many more Canadian resources that could be digitized. Nothing specific was mentioned about new projects here in Canada.

One of the most intriguing points made, I thought, was by Andrew Wait, who said that Ancestry now is in regular communication with a group of its most "passionate critics" everyday? I do wonder, of course, who these people are. Could some of the 'secret' genealogy bloggers be involved? That might explain why critical comments about that session seemed generally muted.

Overall, I thought all Ancestry (TGN) participants stressed four things in this webinar -

First and foremost, that Ancestry.com is an experienced provider of genealogical material with a considerable investment in technology and other assets and that the top executives and indeed all of Ancestry.com's employees are 'real' people who care about genealogy and family history.

Second, that Ancestry knows that continuing to present new 'content' is vital and that new content is indeed coming, particularly for the US, but also in other areas, including Canada, Germany and England and Wales. Some will see more of the same types of records, additional jia pu for China, for instance. It does not sound as it Ancestry will be expanding to other geographical areas though (Poland was mentioned in this regard) and there was some discussion of the difficulties in finding appropriate collections and getting permission to use them.

Third, that the many complaints about the more technical side of Ancestry, poor date and place results from broad searches, for example, have or are being dealt with. Just last week, a 'lifespan' or date filter was introduced (yes, this does seem to work!) and a place filter will be on-line later this year. (Excellent news! We will soon forget how long we've been asking about this, I'm sure.) And image collections are being enhanced to improve their readability - something for us over 50s who make up the bigger portion of Ancestry subscribers !

Fourth, that Ancestry is planning to offer members more opportunities to contribute to the site and to assist others. Eric Shoup spoke about this - saying that Ancestry has 3 themes - connecting members and content; members helping members; and improving the overall user experience.


The TGN World Archives Project was mentioned; members are already indexings records but this will be in full swing later this month; Ancestry's member messaging service has been improved; a way for both 'professional' and experienced amateurs to offer their genealogical services will soon be introduced (this will be Ancestry's soon to be announced ExpertConnect which has been quite hotly debated in some circles).


And, very soon we will be able to correct and add to indexes and transcriptions as we view record images. (Currently we can offer only transcription corrections to names.) This I found one of the most interesting things in this session.


The other thing I felt was most interesting was the great emphasis on member contributed content - in the family trees. Gary Gibb told us five million records were attached to Ancestry trees last week - in "five million magic moments". By the summer there will be a new, easier to navigate tree viewer. Now these contributions, like the member indexing, provide new, and 'free', content for Ancestry, but I think this emphasis is also a response to the great popularity and unique ideas at Footnote.com, an strong Ancestry rival, I suspect, at least in the field of US records.



For the most part I found the Ancestry.com Town Hall webinar worth listening to. It certainly wasn't as lively as the webinar I hear in 2008 about the then new 'search experience'. (For example, from yesterday, I probably don't really need to know how many people work for Ancestry, but I believe I understand why that information was presented.)

I use Ancestry every day - as things are I wouldn't want to do without it - but I do think Ancestry still has a ways to go in responding to subscribers' (customers!) comments and questions, and yes, complaints.

The blogs, webinars, surveys and Ancestry's attendance at larger conferences are all good avenues, particularly for information, but the personal touch is often a bit lacking or even heavy handed. I note, for example, that Ancestry's recent removal of a new Rootsweb e-mail list for the discussion of topics relating to Ancestry.com was not discussed. That list is now active elsewhere. I don't remember RootsWeb being mentioned by name at all, in fact, nor anything about a very recent discussion on-line about difficulties in locating and using unidexed material at Ancestry.com. See Randy Seaver's post at his blog, GeneaMusing and DearMYRTLE's too.

However, I am sure that all the questions that were submitted are being looked at and since this was Ancestry's first Town Hall meeting, I'll be looking forward to more meetings of the same kind, but I hope with more active participation from members.

Monday, November 10, 2008

Library & Archives Canada and Ancestry - what kind of partnership?

Library & Archives Canada today announced a "collaborative partnership" with Ancestry.ca. This announcement sounds much the same as previous announcements, although I believe the word 'collaborative' is new.

What does this partnership entail? What benefits are LAC and Canadian taxpayers and genealogists receiving from this relationship? And at what cost in money, time and autonomy?

LAC has, of course, already a relationship with Ancestry (The Generations Network). Canadian records have been digitized and indexed by Ancestry recently. Some, like the World War I attestation papers which Ancestry just released on its site, had been digitized and indexed long ago and are already available free at LAC's website. Others, like the 1891 Canadian census records, remain available only at Ancestry, for a price.

Canada has a long history now of free web access to records, and of strong volunteer participation from groups and individuals with particular experience and knowledge in digitizing and indexing Canadian materials. Are we losing this?

The news release does say that "All of the digitized records will eventually be available free of charge to users of the LAC website". That's good but how long really is eventually? And will other groups be assisted then to index those records.

And, who, or what, is deciding which Canadian records are worth digitizing?

I have asked several times to see the details of agreements between LAC and Ancestry, but so far have been denied that information. In principle, I am not against LAC having any commercial relationships, however, Canadian genealogical volunteer organizations have been apparently passed over, at least for now, in favour of this company. Why?

What policies and decisions have guided this partnership?

I have been told today by Doug Rimmer of LAC, that the Canadian open access historic censuses will all be digitized within 3 years and made available with a nominal index, both at Ancestry and at LAC's website. These are not the only records being made available to Ancestry, however.

And it will be up to LAC's own priorities when indexes and images are made available at LAC, "depending on all of the other material that is being digitized and put online. "

"This agreement meets LAC's goals of free access, non-exclusivity and value to the taxpayer. It is a non-cash agreement in which we are both sharing digital resources but neither of us is paying the other for work that is done. LAC will retain full ownership of its original records (in microfilm and any other format). This agreement will not prevent LAC from continuing to work with other genealogical partners. "

This sounds like a good deal for Ancestry. I don't necessarily think it is a good deal for Canadian researchers. But then, I still don't have the details...

Library and Archives Canada Partners with Ancestry.ca
Partnership allows unprecedented online access to Canadian historical records:
http://www.collectionscanada.gc.ca/whats-new/013-362-e.html

Tuesday, August 26, 2008

LAC & TGN - Canadian Passenger List Index Launch - September 2008

Apparently The Generations Network (TGN, Ancestry.com, .ca, etc.) and Library and Archives Canada (LAC) will be launching the Ancestry indexes to Canadian passenger lists from 1865-1935 on September 16, 2008 in Toronto. Some 5.5 million names!

Thanks to Olive Tree Genealogy for this heads-up - there doesn't seem to be any news yet on LAC's website or elsewhere.

These indexes will be available on Ancestry (TGN) by subscription, but remember to check with your local library system to see if that's offered at a library for free somewhere near you.

There are various Canadian indexes already (not all on-line), and images of passenger lists from 1865 to 1922 are on-line at LAC's website. See below for a link directly to LAC's Canadian Genealogy Centre's information guide to passenger lists.

If you're in or close to Toronto, Ontario, Canada, the launch is 16th September 2008, 10:30 am at the "Toronto Archives Building at 255 Spadina Road" - that would be at the City of Toronto Archives ? (Why I wonder?)

If this were 'after 1935', it would be a bit more exciting to me, but of course, it will be very useful, particularly for the earliest years. Ancestry's indexes and searches, if not always accurate, are usually flexible, although other recent passenger indexes for Great Britain and Europe have really already opened up many of the Canadian passenger lists to researchers.

Looking at passenger lists - from both departure and entry - may give you much more information. Don't stop with one name found in a Canadian entry index - see the actual record, have a look right through it, then search to see if there is a corresponding record in the port of departure.

If your family might have come through Hamburg, see the newer 'Port of Dreams: Ballinstadt' website. (See a link below - this isn't yet mentioned on LAC's web pages.)

And also, keep an eye on Stephen Morse - he is almost sure to have a 'one-step' for this new index very quickly. His search facility does make locating index entries by surname easier.

Now - I have to ask - what did LAC, and thus, we Canadian researchers (and taxpayers), get out of this passenger list index "partnership" between LAC and TGN? Will all the passenger records for this period soon be available free on LAC's website?


LINKS

Passenger Lists, 1865-1935, Canadian Genealogy Centre (LAC): http://www.collectionscanada.gc.ca/genealogy/022-908.003-e.html

Port of Dreams - Ballinstadt Emigrant World, Hamburg , : http://www.ballinstadt.de/index.php

One-step webpages, Stephen Morse: http://stevemorse.org/

For the full announcement, see:
COMING SOON! fully indexed Canadian Ships Passenger Lists, 1865-1935, Olive Tree Genealogy